Returns & Refunds Policy
1. Return Eligibility
You can return items if:
-
You changed your mind – within 30 days of delivery, unused and in original packaging
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The item is faulty or damaged – report within 48 hours with a photo
Non-returnable items include:
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Used, damaged (not as received), or personalized items
2. How to Return
Please contact our support team before returning: +44 333 577 0049
sales@itsay.co.uk
Returns are processed by mail only. Use a tracked service to avoid lost parcels.
3. Return Costs & Refunds
| Reason for Return | Refund Includes | Return Shipping |
|---|---|---|
| Changed Mind / Unwanted | Product price only | You pay (no label provided) |
| Faulty / Wrong Item | Full refund | We send you a free return label |
Refund Time: 3–5 business days after we receive your return
Allow up to 10 business days total for bank processing
Note: Original shipping fees are non-refundable unless there was a mistake on our side.
4. Important Info
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No exchanges – please place a new order
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Returns must be new/unused
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Return window: 30 days from delivery
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Returns address: (We’ll provide it via email once approved)
5. FAQs
Q: Can I return a gift?
A: Yes, include the gift receipt. Refund will go to the original payment method.
Q: What if my return gets lost?
A: Please use tracked shipping – we’re not responsible for unreceived returns.
Q: Do you offer free returns?
A: Only if the item is faulty or incorrect.
Need Help?
Our support team is here Mon–Fri, 9AM–5PM GMT:
+44 333 577 0049
sales@itsay.co.uk
